GLIN Clinical & Administrative Support Services

The way you practice medicine has changed drastically in the last few years. On top of your
clinical responsibilities there are greater administrative burdens placed on your practice. GLIN
understands the need to focus on healthcare, and not just administration. As a member of
GLIN, you can receive comprehensive support through the following services:


                             Physician Advisor

 GLIN’s Physician Advisors prepare physicians for a future of value-based care, and directs physicians and staff to available resources that will assist in practice transformation such as, population health management, Patient Centered Medical Home (PCMH) and Patient Centered Specialty Practice (PCSP) recognition, self-reporting, incentive opportunities, and customized training for administrative staff

  Nutrition Education

One-on-one nutrition education for adults and children, nutrition education for those with chronic diseases, follow-ups by phone or in office, electronic medical record (EMR) documentation for each one-on-one visit with BlueCross BlueShield of Western New York (BCBSWNY) members

 Health Coach

Support for weight management, physical activity, stress management, smoking cessation, disease prevention and free wellness education classes


Pharmacy support services include high-level practice analysis to improve both the quality and efficiency of care, as well as patient-specific education, with a focus on best practice and therapeutic efficacy

 EMR Support Specialist

Review and analysis of care management platforms, predictive modeling tools, EMR systems and network connectivity to illustrate the value of care coordination and outcomes achieved in care management initiatives

 PCMH/PCSP Consulting

Develop and maintain cooperative working relationships with practices to assist with navigating the PCMH Recognition and renewal process. Consultants align their efforts with regulatory programs such as HEDIS, MACRA, and MIPS and perform practice-specific gap analysis to identify areas for quality improvement, streamline policies and workflows, and design strategies to ultimately achieve practice transformation.

 Variation Analysis

GLIN physicians, within the same specialty type, are brought together to examine unwarranted variations in care and develop common standards that improve quality and access to care

 Outreach Associate

Assistance communicating with patients to keep them up-to-date on appointments and necessary milestones, training for staff to improve efficiency and better meet the needs of patients, and the streamlining of organizational workflows

  Integrated Care for Kids (Inc/K)    

Behavioral health (BH) support for children and their families, therapy and psychiatry services conveniently provided at the patient's PCP office, assistance with medication management, and help linking families to other BH support services


For additional information please call 1-844-769-5879 or email

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