Patient Care Navigator

Posted: October 1, 2021

The Optimum Physician Alliance’s Quality Outreach team is seeking a Patient Care Navigator to serve as a liaison for patients within post-acute and home care service lines preventative and assisting in the coordination of care services.  This position also facilitates gap in care closure to support our success in various quality programs as well as improving patient outcomes.


Job Responsibilities:

  • Supports the providers within the service line through providing care coordination services to patients identified as appropriate for care navigation
  • Works collaboratively with discharge planning at partner SNF sites to facilitate post-discharge follow-up care for patients
  • Coordinates and track monthly data points for Post-Acute and Home Care Program including referral tracking and re-hospitalizations
  • Works with Great Lakes Health System Care Management to facilitate assignment and initial visits for patient’s requiring primary care
  • Main point of contact for the Post-Acute Direct phone line
  • Participates in service line initiatives including pilot programs, weekly and monthly scorecard meetings, monthly service line meeting, and care management meetings as needed
  • Works collaboratively with the Vice President of Post-Acute Services on all facility specific clinical programs
  • Delivers exemplary customer service in order to provide a positive patient experience across the organization
  • May perform other duties as assigned by management



Education:  Medical Assistant or LPN schooling or certificate required

Experience (Minimum needed):  

  • 2-4  years in a healthcare setting, primary care experience preferred

Specialized Knowledge & Skills Needed for Performance of Job:

  • EMR experience required
  • Excellent communication skills both verbal and written
  • Ability to handle multiple task and priorities
  • Exceptional organizational skills
  • Outstanding customer service skills

Optimum Physician Alliance (OPA) is a physician-led network that operates as a subsidiary of Great Lakes Integrated Network, Inc. (GLIN) – a partnership between Kaleida Health and Erie County Medical Center (ECMC). Please send cover letter and resume via email to and in the subject line please indicate the position you are applying or you may mail to:

Optimum Physician Alliance

C/o Employment

726 Exchange Street

 Suite 522

Buffalo, NY 14210



For additional information please call 1-844-769-5879 or email

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