Patient Care Navigator

Job Responsibilities:

• Supports the providers within the service line through providing care coordination services to patients identified as appropriate for care navigation
• Works collaboratively with discharge planning at partner SNF sites to facilitate post-discharge follow-up care for patients
• Coordinates and track monthly data points for Post-Acute and Home Care Program including referral tracking and re-hospitalizations
• Works with Great Lakes Health System Care Management to facilitate assignment and initial visits for patient’s requiring primary care
• Main point of contact for the Post-Acute Direct phone line
• Participates in service line initiatives including pilot programs, weekly and monthly scorecard meetings, monthly service line meeting, and care management meetings as needed
• Works collaboratively with the Vice President of Post-Acute Services on all facility specific clinical programs
• Delivers exemplary customer service in order to provide a positive patient experience across the organization
• May perform other duties as assigned by management

Qualifications:

Education:  Medical Assistant or LPN schooling or certificate required

Experience (Minimum needed):  

• 2-4  years in a healthcare setting, primary care experience preferred

Specialized Knowledge & Skills Needed for Performance of Job:

• EMR experience required
• Excellent communication skills both verbal and written
• Ability to handle multiple task and priorities
• Exceptional organizational skills
• Outstanding customer service skills

 
Optimum Physician Alliance (OPA) is a physician-led network that operates as a subsidiary of Great Lakes Integrated Network, Inc. (GLIN) – a partnership between Kaleida Health and Erie County Medical Center (ECMC). Please send cover letter and resume via email to employment@opawny.com and in the subject line please indicate the position you are applying or you may mail to:

Optimum Physician Alliance

C/o Employment

726 Exchange Street

 Suite 522

Buffalo, NY 14210