Patient Care Navigator

Posted: May 11, 2023

Great Lakes Integrated Network's  Quality Outreach team is seeking a Patient Care Navigator to serve as a liaison for patients within post-acute and home care service lines preventative and assisting in the coordination of care services.  This position also facilitates gap in care closure to support our success in various quality programs as well as improving patient outcomes.


Job Responsibilities:

  • Supports the providers within the service line through providing care coordination services to patients identified as appropriate for care navigation
  • Works collaboratively with discharge planning at partner SNF sites to facilitate post-discharge follow-up care for patients
  • Coordinates and track monthly data points for Post-Acute and Home Care Program including referral tracking and re-hospitalizations
  • Works with Great Lakes Health System Care Management to facilitate assignment and initial visits for patient’s requiring primary care
  • Main point of contact for the Post-Acute Direct phone line
  • Participates in service line initiatives including pilot programs, weekly and monthly scorecard meetings, monthly service line meeting, and care management meetings as needed
  • Works collaboratively with the Vice President of Post-Acute Services on all facility specific clinical programs
  • Delivers exemplary customer service in order to provide a positive patient experience across the organization
  • May perform other duties as assigned by management


Education:  Medical Assistant or LPN schooling or certificate required

Experience (Minimum needed):  

  • 2-4  years in a healthcare setting
  • 3 years experience as a patient service representative
  • primary care experience preferred

Specialized Knowledge & Skills Needed for Performance of Job:

  • EMR experience required
  • Excellent communication skills both verbal and written
  • Ability to handle multiple task and priorities
  • Exceptional organizational skills
  • Outstanding customer service skills

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and to lead New York in provider and patient satisfaction. Great Lakes Integrated Network (GLIN) values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.


Great Lakes Integrated Network is an Equal Opportunity Employer

Please send cover letter and resume via email to and in the subject line please indicate the position you are applying for.

Or Mail:

Great Lakes Integrated Network

C/o Employment

726 Exchange Street

Suite 522

Buffalo, NY 14210



For additional information please call 1-844-769-5879 or email

For compliance and security-related concerns, please contact or call 716-512-7638